Frequently Asked Questions

When jewelry leaves our galleries and web department it is in pristine condition. Depending on transit conditions, and if the jewelry is not worn right away, the tarnishing process can start earlier than it should. If you have a polishing cloth we recommend a light buffing of the item with the cloth, in most instances this will eliminate the tarnished look. Alternatively, within 30 days of your purchase you can bring your item back to a Mignon Faget gallery or return it to our web department using a free shipping label and we will polish the item for you. If polishing is not achieving the desired result simply bring the item back to a Mignon Faget gallery with your receipt or return it to our web department using a free shipping label with your invoice or receipt within 30 days of purchase and we will exchange the item for you.

You may purchase a half pair of earrings if they are a current design at any Mignon Faget Retail Gallery or by calling our customer service department at 1-800-375-7557. The cost will be half the price of a full pair.

Mignon designs all of her necklaces and bracelets with a certain length in mind. In most cases, when a design is altered, it will affect the way the design “falls” around the body. Thus, we discourage altering the design. However, we will be glad to alter the length to your wishes for any of our necklaces or bracelets. There will be additional fees associated with this special order and once altered the design becomes a final sale, non-returnable and non-exchangeable. Please call customer service at 1-800-375-7557 or email customerservice@mignonfaget.com for further details.

Mignon Faget Ltd. does not size rings. If you purchase a ring that fits incorrectly, we will be happy to exchange it for the correct size within our 30 day return policy. Just return the unworn ring to our return address. Likewise, rings purchased in the past will not be sized. Mignon Faget Ltd highly discourages any ring be resized. When a sterling ring is cut and soldered, it will always be weak at the soldered section. Because of this weakness there will be a tendency to split.

Our chains are available to be purchased solely in the lengths offered. If you have a Mignon Faget chain that you would like to have shortened, we will be happy to shorten it for you if the chain style allows. Not all chains can be shortened. There will be a charge for labor. Please be mindful that altered chains are not returnable or exchangeable.

Mignon Faget designs her jewelry with a specific image in mind; therefore, alterations of designs are not feasible.

Mignon Faget jewelry is easy to care for. When you receive your order, there will be a care card in each box with information on how to clean and care for your Mignon Faget design. To maintain your jewelry, store it in the Mignon Faget blue anti-tarnish pouch that it came in or a Mignon Faget Jewelry Sack. You can also purchase a Mignon Faget Polishing Cloth to clean Sterling Silver jewelry.

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Mignon Faget designs all of her signature jewelry collections. These designs have unique specifications that are painstakingly followed by our casters. Mignon’s team of talented artisans then hand finish every design.

Click here for more details on the design process of Mignon Faget.

If Mignon Faget offers the earrings in clip and/or pierced, we can convert them for you. There will be an additional charge for this repair. When an earring design specifies “pierced only” or “clipped only” there are design reasons for this limitation. Hence, we would be unable to alter it. Please call customer service at 1-800-375-7557 or email customerservice@mignonfaget.com for further details.

Our plated designs have a layer of nickel between the Sterling Silver and the 24K Gold plating. Therefore, the plating cannot be stripped. Mignon Faget uses this process to ensure longevity of the plating. Sterling designs cannot be plated. The designs available with 24kt gold plating are those designs shown with this option on our online shop and in our catalog.

The dark detailing on Mignon’s designs is called patina. The patina on the design is applied by hand. When patina has been applied on a very smooth surface it will naturally wear off with use creating a “shine”. When patina is applied to areas that are textured or unexposed surfaces, it will darken over time. This is the natural aging of your jewelry which in turn makes your design unique.

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No. We have a 30 day return policy, receipt requested.

Yes. Mignon Faget will, from time to time, create one of a kind customer designs for her collectors. If you are interested in a custom Mignon Faget design please call 1-800-375-7557 for further information. Please note all customer orders begin at a $7,500 cost.

Yes, 99% of the time we can make your jewelry “look like new” again. Polishing and restringing are processes done regularly, and should be done frequently to maintain the desired quality of your jewelry.

You can take advantage of our cleaning and repair services by visiting a Mignon Faget gallery or by starting a repair online. Click here for details on these services and to start a repair online.

Mignon Faget does not offer appraisals. Our website does contain the most up to date pricing information for our active designs. A print out of the item page may suffice as proof of the current retail price for insurance purposes. We recommend taking your items to a reputable auction house to get an accurate estimate of the value.

We are not currently accepting donation requests at this time.