Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS


  1. I lost one earring, can I buy just one to replace the missing one I lost?
  2. Are the beaded designs available in any length or only in the lengths shown? Can I have my design altered?
  3. If I buy a ring that does not fit can I have it sized to fit me? My fingers have grown since I purchased my Mignon Faget ring, can it be stretched or cut?
  4. I would like to purchase a chain, but it is not available in the length that I would like. Can it be special ordered? I have a chain and would like to have it cut; can this be done?
  5. I am interested in ________ , but I would like it to have 5 strands instead of 6 strands and would like the clasp to be different. Can this be done?
  6. How do I clean and care for my Mignon Faget jewelry: Sterling Silver, 14K gold, 18K Gold and Gold Plated?
  7. Does Mignon Faget actually make every design?
  8. I have a pair of clip earrings that I would like to convert to pierced; is this possible and how much will it cost?
  9. I own several plated designs that I would like to have stripped to sterling again. Can this be done? Is it possible to have my sterling designs plated?
  10. What is the dark detailing on most of Mignon’s designs and why is it getting darker in some places and lighter in other places (patina)?
  11. I was given a pair of garden snail earrings (or any other design) when I was younger and no longer wear them. You still sell the same design. May I return them for another item?
  12. Does Mignon create custom designs?
  13. Will you clean and/or repair my Mignon Faget jewelry?
  14. Will you appraise my Mignon Faget jewelry for insurance purposes?
  15. I am hosting a fundraiser for my organization. Will Mignon Faget, Ltd. provide a donation for my event?
I lost one earring, can I buy just one to replace the missing one I lost?
You may purchase a half pair of earrings if they are a current design at any Mignon Faget Retail Gallery or by calling our customer service department at 1-800-375-7557. The cost will be half the price of a full pair.
Are the beaded designs available in any length or only in the lengths shown? Can I have my design altered?
Mignon designs all of her necklaces and bracelets with a certain length in mind. In most cases, when a design is altered, it will affect the way the design “falls” around the body. Thus, we discourage altering the design. However, we will be glad to alter the length to your wishes for any of our necklaces or bracelets. There will be additional fees associated with this special order and once altered the design becomes a final sale, non-returnable and non-exchangeable. Please call customer service at 1-800-375-7557 or email customerservice@mignonfaget.com for further details.
If I buy a ring that does not fit can I have it sized to fit me? My fingers have grown since I purchased my Mignon Faget ring, can it be stretched or cut?
Mignon Faget Ltd. does not size rings. If you purchase a ring that fits incorrectly, we will be happy to exchange it for the correct size within our 30 day return policy. Just return the unworn ring to our return address. Likewise, rings purchased in the past will not be sized. Mignon Faget Ltd highly discourages any ring be resized. When a sterling ring is cut and soldered, it will always be weak at the soldered section. Because of this weakness there will be a tendency to split.
I would like to purchase a chain, but it is not available in the length that I would like. Can it be special ordered? I have a chain and would like to have it cut; can this be done?
Our chains are available to be purchased solely in the lengths offered. If you have a Mignon Faget chain that you would like to have shortened, we will be happy to shorten it for you if the chain style allows. Not all chains can be shortened. There will be a charge for labor. Please be mindful that altered chains are not returnable or exchangeable.
I am interested in the ________ , but I would like it to have 5 strands instead of 6 strands and would like the clasp to be different. Can this be done?
Mignon Faget designs her jewelry with a specific image in mind; therefore, alterations of designs are not feasible.
How do I clean and care for my Mignon Faget jewelry: Sterling Silver, 14K gold, 18K Gold and Gold Plated?
Mignon Faget jewelry is easy to care for. When you receive your order, there will be a care card in each box with information on how to clean and care for your Mignon Faget design. To maintain your jewelry, store it in the Mignon Faget blue anti-tarnish pouch that it came in or a Mignon Faget Jewelry Sac. You can also purchase a Mignon Faget Polishing Cloth to clean Sterling Silver jewelry.

Click here for more answers on Jewelry Care.
Does Mignon Faget actually make every design?
Mignon Faget designs all of her signature jewelry collections. These designs have unique specifications that are painstakingly followed by our casters. Mignon’s team of talented artisans then hand finish every design. John Humphries designs his signature collection.

Click here for more details on the design process of Mignon Faget.
I have a pair of clip earrings that I would like to convert to pierced; is this possible and how much will it cost?
If Mignon Faget offers the earrings in clip and/or pierced, we can convert them for you. There will be an additional charge for this repair. When an earring design specifies “pierced only” or “clipped only” there are design reasons for this limitation. Hence, we would be unable to alter it. Please call customer service at 1-800-375-7557 or email customerservice@mignonfaget.com for further details.
I own several plated designs that I would like to have stripped to sterling again. Can this be done? Is it possible to have my sterling designs plated?
Our plated designs have a layer of nickel between the Sterling Silver and the 24K Gold plating. Therefore, the plating cannot be stripped. Mignon Faget uses this process to ensure longevity of the plating. Sterling designs cannot be plated. The designs available with 24kt gold plating are those designs shown with this option on our online shop and in our catalog.
What is the dark detailing on most of Mignon’s designs and why is it getting darker in some places and lighter in other places (patina)?
The dark detailing on Mignon’s designs is called patina. The patina on the design is applied by hand. When patina has been applied on a very smooth surface it will naturally wear off with use creating a “shine”. When patina is applied to areas that are textured or unexposed surfaces, it will darken over time. This is the natural aging of your jewelry which in turn makes your design unique.

Click here for more answers on Jewelry Care.
I was given a piece of Mignon Faget jewelry when I was younger and no longer wear them. You still sell the same design. May I return them for another item?
No. We have a 30 day return policy, receipt requested.
Does Mignon create custom designs?
Yes. Mignon Faget will, from time to time, create one of a kind customer designs for her collectors. If you are interested in a custom Mignon Faget design please call 1-800-375-7557 for further information. Please note all customer orders begin at a $7,500 cost.
Will you clean and/or repair my Mignon Faget jewelry?
Yes, 99% of the time we can make your jewelry “look like new” again. Polishing and restringing are processes done regularly, and should be done frequently to maintain the desired quality of your jewelry.

You can take advantage of our cleaning and repair services by visiting a Mignon Faget gallery or by starting a repair online. Click here for details on these services and to start a repair online.

Will you appraise my Mignon Faget jewelry for insurance purposes?
To obtain a current value appraisal of your Mignon Faget jewelry collection email customerservice@mignonfaget.com with a complete list of your Mignon Faget jewelry, including metals and stones.

Include your name, phone number, email address and mailing address. An appraisal will be sent to you within 6-8 weeks.

A list may also be submitted through a Mignon Faget gallery or mailed to:

Appraisal
Mignon Faget, Ltd.
4300 Magazine ST.
New Orleans, LA 70115
I am hosting a fundraiser for my organization. Will Mignon Faget, Ltd. provide a donation for my event?
To request a donation for your fundraising event, we require a written request with Tax ID # and details of the event for consideration. As a general rule, we give to organizations related to the arts and education. We respond to all requests whether we are giving a donation or not. Requests should be sent two to three months prior to the event. Please, no phone calls relating to donation requests.

Please email your donation requests for donations@mignonfaget.com, or mail them to:

Donations
Mignon Faget, Ltd.
4300 Magazine ST.
New Orleans, LA 70115