Wholesale Partners | Frequently Asked Questions

  1. How do I place my wholesale order?
  2. Can I place an order through email or by phone?
  3. Who do I reach out to regarding my wholesale account?
  4. What is the order minimum?
  5. What is the wholesale mark-up?
  6. How long does it take to receive a wholesale order?
  7. How do I check on the status of my order?
  8. How can I change or add an item on my order?
  9. Can I request specific items, or orders to be expedited?
  10. What does it mean when an item is backordered, or special ordered?
  11. An item is listed as out of stock on the website - how can I find out the restock date?
  12. What is the wholesale Return & Exchange policy?
  13. I need a replacement item - who can I reach out to?
  14. How can I request branded packaging?
  15. How do I request marketing images, and signage?
  16. How can I send in customer items for repair?
  17. How long does it take for a repair to be completed? Can I request expedited repairs?
  18. How can I change my credit card information, or update my payment terms?
  19. How can I inquire about reproducing a discontinued item?
How long does it take to receive an online order?

We recommend allowing at least 1-3 business days for order processing. Once your order is prepared to ship you will receive a shipment confirmation email with tracking for reference.

We also offer expedited shipping options upon checkout under the “Shipping Method” drop down menu. Options include UPS Next Day Air, UPS Next Day Air (Saturday Delivery), and UPS 2nd Day Air for an additional fee.

If an order is needed for a particular date, we recommend reaching out to us at [email protected] to confirm availability.

Click here to check your order status.

How do I check on the status of my order?

Click here to check your order status. You will need your Mignon Faget account username and password, or your billing email address and zip code. If you need assistance, please email us at [email protected].

If an item ordered was an out of stock “Special Order” item (4-6 week production time), we will send an email confirmation with the estimated completion date for production. Once prepared to ship, you will receive a final shipment confirmation email with tracking information.

Click here to check your order status.

Why does my order say “Pending” ?
If you order status shows "Pending" it is in our queue and preparing to ship! No further action is needed. Once your order has shipped, you will receive an automated shipment confirmation via email with tracking information.

Click here to check your order status.

How can I cancel my order?
We recommend replying to your order confirmation email, or emailing us at [email protected], as soon as possible if you would like to cancel your order. If your order has not yet been processed we will be able to cancel your order. If your order has already shipped, you may return your order within our 30 day policy with our Return Form.
How can I change an item on my order?
For any updates or changes to your order, we recommend contacting us via email at [email protected] as soon as possible. You can also reach Customer Service at 1-800-375-7557.
Do you accept phone orders?
We recommend placing orders from the website online, however if you wish to place an order via phone, please call Customer Service at 1-800-375-7557.
How can I order a Gift Card?

Mignon Faget Gift Cards can be purchased on our website! You will have the option to send a digital gift card (sent via email), or a physical gift card (Shipped via USPS Mail). There is no shipping charge for Mignon Faget Gift Cards.

Please note digital email gift card orders placed outside of our business hours (Monday - Friday; 9:00am - 5:00pm CST) will be processed the next business day.

Click here to order a Mignon Faget Gift Card.

Why do some items say “This design is out of stock, but we can make one just for you. Ships in 4-6 weeks.”?
Mignon Faget carries an extensive catalog, and so we do not have all active items in stock all of the time. However, we can make one just for you in 4-6 weeks! If an order is placed for a special order item, you will receive an email with the expected time frame for completion. Special order items cannot be expedited.
What is the Return & Exchange policy?

Returns and exchanges are accepted in-store or online within 30 days of purchase. Please visit our Returns & Exchanges page for more information and to print a prepaid UPS shipping label if returning by mail.

If exchanging by mail, please include the form that prints out with your shipping label inside of your package, and please be sure to write a note letting us know what you would like to exchange for. Keep in mind that processing returns and exchanges can take 5-7 business days (allow additional time for holiday and sale seasons). You will receive an email confirmation once your return/exchange has been processed.

Click here to see our full Returns & Exchanges policy.

Why is my coupon code not working?
We do not allow discounts on the following product types, per the fine print with your coupon code: “New” Designs, Last Chance, Collegiate, Found Objects, or Gift Cards. Coupon codes also cannot be combined with any other offer.

Click here to sign up for our email list.

My order is over $150, why am I being charged shipping?
We offer free shipping on jewelry orders over $150. If home product is added your order (i.e. Mignon at Home Glassware) then regular shipping rates apply.

Click here for detailed shipping & handling information.

Can I order a half pair of a current earring design?

Oh no, did you lose one earring? You can purchase a single earring at half the price of a full pair. Simply order a full pair, and then immediately reply to your Order Confirmation Email that you would only like a half pair. Your card will be settled for half the price plus tax and shipping.

You can also purchase a half pair of earrings by visiting a Mignon Faget Gallery or calling customer service at 1-800-375-7557.

Click here to find a gallery.

Can I order an item that is discontinued?
There is a $25 non-refundable inquiry fee with our production team to verify if castings and materials may be available to special order a discontinued item. If you would like to proceed, please call customer service at 1-800-375-7557 and we can begin the process over the phone.
Can I customize a Mignon Faget jewelry design? Does Mignon create custom designs?
Yes. Mignon Faget will, from time to time, create one of a kind customer designs for her collectors. If you are interested in a custom Mignon Faget design please call 1-800-375-7557 for further information. Please note all custom orders begin at $7,500.
How do I clean and care for my Mignon Faget jewelry?
Mignon Faget jewelry is easy to care for. When you receive your order, there will be a care card in each box with information on how to clean and care for your Mignon Faget design. To maintain your jewelry, store it in the Mignon Faget jade anti-tarnish pouch that it came in. You can also purchase a Mignon Faget Polishing Cloth to clean Sterling Silver jewelry.

Click here for more answers on Jewelry Care.

Do you offer jewelry cleaning or repair services?
Yes, 99% of the time we can make your jewelry “look like new” again. Polishing and restringing are processes done regularly, and should be done frequently to maintain the desired quality of your jewelry. You can take advantage of our cleaning and repair services by visiting a Mignon Faget gallery or by starting a repair online.

Click here for details on these services and to start a repair online.

What is the dark detailing on most of Mignon’s designs and why is it getting darker in some places and lighter in other places (patina)?
The dark detailing on Mignon’s designs is called patina. The patina on the design is applied by hand. When patina has been applied on a very smooth surface it will naturally wear off with use creating a “shine”. When patina is applied to areas that are textured or unexposed surfaces, it will darken over time. This is the natural aging of your jewelry which in turn makes your design unique.

Click here for more answers on Jewelry Care.

Will you appraise my Mignon Faget jewelry for insurance purposes?
Mignon Faget does not offer appraisals. Our website does contain the most up to date pricing information for our active designs. A print out of the item page may suffice as proof of the current retail price for insurance purposes. We recommend taking your items to a reputable auction house to get an accurate estimate of the value.
I am hosting a fundraiser for my organization. Will Mignon Faget, Ltd. provide a donation for my event?
We are not currently accepting donation requests at this time.